Clear rules for cancellations, refunds and batch changes.
Please have this page reviewed by your legal advisor before launch and update it if your policies differ.
Last updated: October 2026
Plans change — we understand. This policy applies unless a different policy is shown on your trip page or quote (that one takes priority).
Refund of the trip cost, based on when you cancel before departure:
| Days before departure | Refund | Or shift batch |
|---|---|---|
| 30 days or more | 90% | Free |
| 29 – 15 days | 50% | Free (once) |
| 14 – 7 days | 25% | ₹2,000 fee |
| 6 – 0 days / no-show | No refund | — |
Holiday packages follow the cancellation rules of the hotels, airlines and service providers booked for you. These are shared in your quote before you pay.
Email booking@dilsedepartures.com from your registered email address, or message us and confirm by email. The date we receive your written request is used for the refund calculation.
Approved refunds are processed to the original payment method within 7–14 working days. Supplier refunds (such as airlines) follow their own timelines.
If we cancel a departure (for example due to minimum group size, weather or government orders), you may move to another date or receive a full refund of the amount paid to us, except visa and third-party fees already spent.
Share a few details — a Dil Se travel expert will call or WhatsApp you with a personal plan.
A Dil Se travel expert will reach you shortly on call or WhatsApp.